Please peruse these Terms & Conditions carefully. Accessing or using this website, constitutes acceptance of these Terms & Conditions (Terms), and they may be revised by Forney Kava Pty Ltd/Root & Pestle Kava from time to time, and is a binding agreement between the user (you) and Forney Kava Pty Ltd/Root & Pestle Kava governing the use of the website. If you do not agree with these Terms, you should not access or use this website. These Terms contain disclaimers and other provisions that limit our liability to you.
This website is operated by Forney Kava Pty Ltd/Root & Pestle Kava. When you buy something from our online store, you will be buying from Forney Kava Pty Ltd/Root & Pestle Kava, 50 Bonney Lane, Belli Park, Queensland 4562, Australia.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We value your privacy and we will never share your order, personal or payment details with anyone, unless required to do so by Australian Law. We will only use your contact information if we need to get in touch about your order.
You will be added to our mailing list only if you opt in, you are free to unsubscribe at any time.
Payment and Security
We use Stripe or Paypal for your payments. Stripe use data encryption and real-time fraud prevention technology to keep your information secure, reducing the risk of online fraud. We pay a fee to the payment processor on each transaction, and rely on their expertise in secure payment processing, allowing us to stick to what we do best: sourcing and supplying some of the world’s finest kava.
Your card information is not captured or stored at any time on our website. To find out more about the security that Stripe or Paypal apply to your payment, please visit Stripe or PayPal’s website.
Payment of your order is always in Australian Dollars.
We aim to dispatch all orders within 1-2 working days. Please refer to Australia Post for expected delivery times. For orders placed on our website, a tracking number for your item will be emailed upon dispatch.
We are happy to ship our kava to most countries and territories covered by Australia Post and their international partners. The shipping cost varies depending on the order’s weight and destination. Before the final checkout page you will be shown what the cost of shipping is. The bigger the order, the lower the per kg cost of shipping.
Customers based in New Zealand can order most of the products we stock from our friends at The Kava Society.
We are unable to guarantee delivery outside of Australia. If your package gets seized, lost, or doesn’t reach you for any other reason outside of our control, we won’t be able to offer you any refund. Above all, please remember that it is your responsibility to ensure that you are allowed to import, posses or use kava in your jurisdiction.
Returns and Refunds
We want you to enjoy your kava so if you have any concerns or things are not what you expected then please let us know. We do not generally offer refunds if you change your mind or because something is not to your taste. However, if there is a quality issue we will make sure to correct it. We will always meet our legal obligations around refunds and returns.
All orders received are final and goods will be shipped as per the order form, so please make sure you double-check your address. If it is too late though and you see a mistake, drop us a line and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, contact our dispatch team through the details on the bottom of your order email. We will handle errors on a case-by-case basis.
We do ask that you raise any issues promptly with us. If you do not do this, we might not be able to offer a refund, especially if the delay means we cannot verify the problem. Refunds will be made via electronic bank transfer only.
All prices are in AUD and include GST. Freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay.
Our website and all of the material on it is protected by copyright and other intellectual property rights (IP) that belong to Forney Kava Pty Ltd/Root & Pestle Kava or that we have permission to use on our website. We ask you to respect these rights. You must not copy, reverse engineer, adapt, modify, transmit, post or distribute, whether electronically or otherwise, any material from our website.
If you want to use some of the information we have, please send us a written request and we will be in touch as to whether the use of our or others’ intellectual property is permissible.
Errors, Inaccuracies or Omissions on This Website
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Forney Kava Pty Ltd/Root & Pestle Kava products are intended to support general well-being and are not intended to treat, diagnose, mitigate, prevent, or cure any condition or disease. Consult your health care provider prior to use if you are pregnant, nursing or taking any other medications or have any liver function tissue or underlying liver problems. Do not exceed a daily period of use longer than three months without taking a two weeks break. Not for persons under the age of 18 years. Not for use with alcoholic beverages. Kava can cause drowsiness and may impair one’s ability to operate a vehicle or heavy machinery. By using kava you do so at your own risk.